Stay & Play Sessions

  • No, we don’t run timed sessions during term time, you are welcome to Stay & Play anytime during our open hours (9.30am and 2.00pm). 

    Our online booking system is done by hourly slots to help us manage capacity and keep everything running smoothly. On busy days, we may close certain hours online so they are not available to book to allow us to control numbers in the studio and avoid overcrowding. 

  • No, we are open 9.30am - 2.00pm with no set sessions, you are welcome to pop in anytime. We manage safe capacity in the studio, so walk-in’s may get turned away if we are full. 

    While bookings are not required, we recommend checking online if a session is full or give us a call to check. 

  • We totally understand that kids get sick! If your child is unwell, please let us know as soon as possible — where we can, we’ll do our best to offer a reschedule or credit.

    • More than 12 hours’ notice: You can reschedule your session or receive a credit to use at a later date.

    • Less than 12 hours’ notice: Unfortunately, cancellations within this timeframe will result in the session being forfeited.

    No Shows - If you do not attend your booked session, the session will be forfeited.

  • No, but our quieter days are typically Mondays, Thursdays and Sunday. This may change depending on weather. If you are wanting to come for a session, you are always welcome to give us a call to check what numbers are like. 

    The studio also tends to be quieter around 12.30pm most days.

  • Yes, absolutely. There is dedicated pram parking inside the studio and on busy days, we create an additional designated pram area outside. 

    We also have shelving behind a baby gate for shoes and bags. 

Co-working Space

    • Supervised play and sensory fun for your child

    • Access to our calm parent co-working area

    • Wi-Fi, tea & coffee station, and relaxed workspace vibes

    • A chance to connect with other local parents while ticking off your to-do list

  • For your child, we suggest bringing along a labelled drink bottle, snacks, and any comfort items they might need.

    There is a cafe just down from the studio or the food court, which you are welcome to grab some food and have in the studio.

  • To help your little one feel comfortable with the space, we ask that you arrive 5-10 minutes before your booking.

  • For the health and safety of all our little mates, please keep your child at home if they are unwell. Our policy follows standard preschool and early learning guidelines, children must be symptom-free for at least 24 hours after vomiting, diarrhoea, or a fever before attending.

    If your child becomes unwell during your booked session, we will let you know.

  • Bookings must be made at least 48 hours in advance so we can ensure we have the right number of staff available for supervision while you are working.

    While we do our very best to accommodate all bookings, please note that sessions may be cancelled or rescheduled if we are unable to staff appropriately to maintain safe ratios. In the rare event this happens, you’ll be notified as soon as possible and offered an alternative date or a full refund.

    If you need to cancel or reschedule your booking, please let us know at least 24 hours in advance by emailing theteam@messymates.co.nz